SSB COUTURE

Shipping:

 

*All orders are custom made  to fit please allow 5-7 business days to complete.

 

Flat Shipping Rates For all Orders

Standard Ground Shipping (Please Allow 5-7 Business Days)

$6.99

 

Return or Exchange Online Purchases by Mail

Purchases made online may be returned or exchanged by mail following the instructions listed below and on the back of the packing slip included with your order. SSB Couture will accept your return or exchange of unworn, unwashed, unaltered merchandise within 30 days of the original purchase. Please allow up to 3 weeks to receive your return credit and up to 4 weeks to receive your exchange.  SSB Couture is not responsible for customer returns that are not received.

Please note, the exchange process is executed in two steps:

• First, your return is accepted and refunded to your credit card. You will receive an Exchange Confirmation email when we receive the item(s).

• Next, a new order is placed for your exchange item(s) and charged to your credit card on file (with any discounts or promotions from your initial order remaining intact). You will receive a Shipping Confirmation email when your new item(s) is on its way. Unfortunately, item availability cannot be guaranteed.

 

USE A PRE-PAID SHIPPING LABEL: Complete the return and exchange form on the packing slip, repack the merchandise in the original packaging, and enclose the completed form. Then, affix the pre-paid shipping label from the front of the packing slip and drop your package in the mail.

 

Note: $5.95 for return shipping will be deducted from your refund or charged to the credit card on file. For even exchanges, there is no return shipping charge.

USE ANOTHER SHIPPING METHOD: Complete the return and exchange form on the packing slip, repack the merchandise in the original packaging, and enclose the completed form. Mail the package to the following address:

SSB Couture

SSBC - SBaker360 Connecticut Avenue Suite 298 

Norwalk, CT 06854

 

 

Packages must be returned pre-paid using an insured shipping method. Sorry, we cannot accept COD deliveries.

 

Please note that Final Sale merchandise is not eligible for return or exchange.  Any shipping and handling fees are non-refundable. SSB Couture reserves the right to change this Returns and Exchanges Policy at any time.

 

PAYPAL RETURN POLICY: Returns and exchanges for orders made through PayPal are different than our normal policies.

Washed or worn merchandise cannot be returned or exchanged unless defective. Items with DO NOT REMOVE tags must be intact for refund or exchange.